How to file a complaint about your insurance company or public adjuster with the Pennsylvania Dept. of Insurance

(June 29, 2024)

Are you having problems with an insurance company or public adjuster?

Let the PA Insurance Department know by filing a complaint.

Learn two ways to file a complaint with the Pennsylvania Department of Insurance.

Hurricane Ida survivors and others may not realize that they can file a complaint with the PA Dept. of Insurance.

How to file a complaint with the PA Dept. of Insurance

The Pennsylvania Dept. of Insurance asks residents who are having problems with insurance claims to file a complaint. There are two ways to do this:

  1. Get the paper form (3-page PDF). Print and fill it out. Then, mail or fax it to the PA Dept. of Insurance.

  2. Create an account with the PA Dept. of Insurance. Then, submit your complaint online.

More details for each process are below.

How to submit a complaint to the Pennsylvania Dept. of Insurance ON PAPER

  1. Print the 3-page Complaint Form (shown at right)

  2. Fill it out.

  3. Mail or fax the Complaint Form to:

    Pennsylvania Insurance Department Bureau of Consumer Services,

    Room 1209, Strawberry Square

    Harrisburg, PA 17120

    Fax: 717-787-8585

  4. Questions? Call the toll-free Consumer Hotline: 877-881-6388.

How to submit a complaint to the Pennsylania Dept. of Insurance ONLINE

First, you have to create a login and password.

Luis A. Ventura Jr., Insurance Investigator for the Pennsylvania Insurance Department / Bureau of Consumer Services, provided information on steps on June 3, 2024:

  1. Go to insurance.pa.gov. 

    Under the word "consumer" click on "file a complaint,” which will take you to https://bit.ly/create-pa-gov-consumer-account. At this point, you will be on a page titled “Pennsylvania Consumer Services Online Create Account” and you have to create an ID and password before you can submit the complaint.

  2. The information you need to create the ID and password:

    • Email address

    • Name

    • Address

    • Home, work and/or cellphone numbers

    • Choose preferred phone number (cell, work or home)

    • Choose preferred method of communication (portal only, United States Postal Service only, or both)

  3. Questions? Visit the ​Consumer Services Online Portal Frequently Asked Questions (FAQs) page: https://bit.ly/pa-consumer-portal-FAQs

Website & social media for the Pennsylvania Dept. of Insurance

Further reading

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