Co-Executive Director Liz Fritsch Featured in Technology Article on Slate.com

While nothing will replace having enough funding and legal advocates in place to help our very vulnerable clients, Legal Aid is working to improve its central telephone intake unit through replacing it’s call center with a better system that should reduce wait times, give out better information when callers are waiting, and ultimately use text messaging as a way to remind people of appointments, documents to bring to court and reinforce safety messages for abuse victims and others.  Liz Fritsch was recently featured in a Slate.com article reviewing some of these strategies to improve services through enhanced technology.

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